 | Our goal is to make the process of requesting, reviewing, changing or cancelling reservations as simple as possible. A basic overview of the reservation process is listed below. Just follow these three easy steps: |
| Step 1 Submit Request |  First, complete and submit the on-line new request form. Your reservation request is given the status of 'Pending' and you are assigned a reservation request ID. You will receive an email notifying you of your reservation request. |
| Step 2 Receive Confirmation | Next, your reservation request will be processed by the Rental Fleet Services staff. All attempts will be made to fulfill your reservation request. Requests are usually finalized within one (1) business day. If the request can be fulfilled, then the reservation request is given the status of 'Approved'. You will receive an email notifying you of your reservation approval. |
| At any time, my schedule may be used to view the status of your reservation request(s) on-line. Additionally, you may cancel or request changes to your reservation request(s). | |
| Note: If your reservation request is 'Rejected' or 'Cancelled' then you will recieve an explanation with your email response indicating the reason. | |
| Step 3 Pick-up Vehicle |
You should be sure to review our policies and our current vehicles and rates. If you need any further assistance, please contact us by email or by phone. |
 | After the vehicle is returned, please be sure to provide us with feedback on your experience with Motor Pool. |
